Because the Mission and Values of an organization materialize in its daily activity, Santa Casa acts and develops its organizational practices according to ethical and moral criteria, seeking to establish sustainable and lasting relationships with all its Stakeholders.


The good reputation and suitability of the Santa Casa da Misericórdia de Lisboa are fundamental attributes that support its history and its intangible heritage. In order for them to continue to be elements of the Institution’s identity, it is essential that everyone – Management, Managers and Employees, regardless of the type of employment relationship or hierarchical position that each one has in the Institution – comply with its ethical principles and values, described in the different internal regulation and guidance tools: